RETURN POLICY

Returns are made at the time of delivery of the product in the following situations:

• The product does not conform to the specifications on the site

In case the ordered product proves not to conform to the specifications on the site, the buyer may request its return for a full refund.

• Products that have been delivered incorrectly

In case other products than those requested have been delivered, this fact will be reported immediately, and the buyer will refuse to accept the order. The buyer has the option to request their return for a full refund.

The refund will be made by bank transfer within a maximum of 14 days.

CANCELLATION OF THE ORDER

The order cancellation occurs in the following situations:

• The order placed on the site cannot be fulfilled by the seller, thus the refund will be made to the buyer's account within 14 days, with prior notification.
• The buyer wishes to cancel the order and notifies the seller with a written response either to the order confirmation email received at the time of placing the order on the site, or by phone at +40 (745) 206 356 The registration of the order cancellation request must be made at least 24 hours before the delivery time, followed by the refund of the amount related to the order within a maximum of 14 days from the confirmation of the order cancellation.
• In the case of personalized products, due to the complexity of the decorative elements, the order can be canceled before delivery, with a minimum time equal to the production time. (Example: For a cake with a production time of 72 hours, the order can be canceled with a minimum of 3 days before delivery). In case you cancel the order after it has entered production, we reserve the right to retain the deposit charged at the time of placing the order.

ADDITIONAL QUESTIONS

If you have any questions, special orders, or additional inquiries, we are available anytime via email at secretariat@psihoterapieintegrativa.ro or at the phone number +40 (745) 206 356 between 09:00-17:00.